Eradicate Complacency

March 29, 2012

Several months ago, I had breakfast with Yvonne, an executive responsible for increasing profits at a hotel-management company in California. As we shared a delightful breakfast at one of her hotels, she explained, “When I first came on board nine years ago, my team was fired up. They pushed hard to reach new goals, and I rarely had to do anything to get them to want to achieve. Now, several of those high achievers are complacent. Any suggestions?”

“What’s your vision,” I asked. “What are you aiming to achieve?”

She rattled off several goals related to revenue. While such goals are certainly critical, that’s not what I meant by vision. I clarified by sharing a well-known example, that of Steve Jobs – “To revolutionize the music industry.”

“Oh, yeah,” she said. “We set a vision like that … about nine years ago.”

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Keep It Simple...Make It Powerful

March 20, 2012

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